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A deposit of $250.00 or
20% per bus per day is required to reserve the requested equipment established
by this signed contract. A signed contract must be received within seven (7)
days. The deposit must be made within ten to fourteen (10 to 14) days after
receipt of the original contract date. Failure to make deposits/payments as
requested or failure to sign and return the contract will result in the
cancellation of the order without notice. If the charting date is less then fourteen
(14) days of booking, payment in full is due by Credit Card or Certified Check
within twenty-four (24) hours. International chartering requires a bank wire
transfer within seventy-two (72) hours of booking.
DEPOSITS PAID TO
hotels, restaurants, attractions, etc.)
Deposits paid to vendors are the responsibility of the chartering party and are
due at the time the deposit is sent to the various vendors. Your charter
representative will inform you of necessary deposit amounts.
CHANGES IN RESERVATIONS
If changes occur in your motorcoach reservation such as departure time, return
time, pick-up information or any other minor changes become necessary, please
notify our office at least seven (7) days prior to your departure. If tickets,
meals, lodging and/or other arrangements have been made on your behalf by
Calyssa Travel LLC, a longer notification requirement may apply. Any additional
stops off of the quoted itinerary may incur additional charges.
Unless noted on the contract, all pricing is based on a fourteen (14) hour day.
Extra charges will apply if use of our driver/vehicle exceeds fourteen (14)
hours my result in substantial delays on any day in the course of fulfilling
the contract. On multi-day trips an excessive time charge will apply for each
day of excessive time.
CANCELLATION OF ORDER
If it is necessary to cancel the order or any portion thereof, notification of
such cancellation must be received in writing by Calyssa Travel LLC at least
sixty (60) days prior to the date of the charter. Cancellations received sixty
(60) days to thirty (30) days prior to the contracted date will be charged 50%
of the contracted amount for a cancellation fee. Cancellations received thirty
(30) days to seven (7) days prior to the contracted date will be charged 75% of
the contracted amount for a cancellation fee. Cancellations received less than
seven (7) days prior to the contracted date will be charged 100% of the
contracted amount for a cancellation fee. If cancellation occurs after the
motorcoach departs from the terminal a cancellation fee of 100% of the
contracted amount will be charged as a cancellation fee. If notice is given by
telephone please record time, date and name of the company representative
accepting your notice. Failure to record this information may result in cancellation
fees being accessed. (Vendor deposits will be refunded according to the
individual vendor cancellation policies.) Any cancellations received for peak
season/dates deposit will be forfeited.
Calyssa Travel LLC reserves the right to increase our charges for the proposed
services due to increases in fuel cost. These increases occur without warning
and are beyond our control.
METHOD OF PAYMENT
All charter orders must be paid in full sixty (60) days prior to date of
departure. Payment should be paid by money order, organization check or major
credit card. Office hours are: MONDAY through FRIDAY 9:00 AM to 3:00 PM. We are
closed on Saturday, Sundays and all the usual national holidays. When mailing
your payments to us, please make certain you identify the trip to be paid with
your name, date of trip and charter order number. (This number may be found on
the front top right corner of the charter order contract.)
For multi-day charters, it is the responsibility of the chartering party to
reserve the driver’s room, unless otherwise noted.
The performance of the service detailed in the order is subject to tariff
regulations and is contingent upon the carrier’s ability to furnish the
Passengers are responsible for
transferring their own bags. Baggage assistance is available upon request. All
baggage must have an identification tag. Each passenger is entitled to one bag
which weighs no more than fifty (50) pounds. Each is allowed one (1) piece at
no charge. A second piece will be accepted (subject to space availability) but
will incur an additional charge of $15 for a piece under 50 pounds. Heavier
pieces will incur an increased price. Call for more information. One (1) small
bag up to 25 pounds can be taken on board for each adult or child.
The bus driver will assist
passengers in loading and unloading baggage in appropriate luggage storage
compartment. Each passenger must insure that their luggage is on the coach.
Types of Acceptable Baggage. In general, acceptable baggage
includes suitcases, duffel bags, toolboxes, trunks, and securely tied cardboard
boxes. A plastic and/or a paper bag is not acceptable as baggage. Baggage must
not exceed 62 inches when adding the total exterior dimensions of the piece
(length + width + height).
Prohibited Items in Checked
remains, furniture, matches, merchandise for resale, money, prescription
medication, and protruding or unsecured articles.
Prohibited Items on Calyssa
ammunition, animals (service animals will be permitted), combustible liquids,
compressed gases, corpses, explosives, firearms of all types, fireworks,
flammable liquids, hazardous materials (poisons, radioactive materials, etc.),
and any materials with disagreeable odor.
instruments, athletic equipment and other items necessary for the purpose of
the charter trip are not the responsibility of the driver and limited to the
capacity of the chartered vehicle will be transported in custody of the
chartering party at no additional charge.
Liability on Lost Luggage. All luggage is transported in the
custody of the passenger and we do not accept any liability for baggage. Call
for more information.
In the event of a breakdown or other cause beyond our control, we reserve the
right to substitute comparable equipment from our fleet or of another company
to perform the service for which we have contracted
Are permitted only if prior arrangements are made with our office, (extra
charges apply). All beverages must be in cans, and a maximum of two (2) coolers
are permitted inside the motorcoach, provided that they can be kept at the rear
of the motorcoach without obstructing the aisle. Glass containers and kegs
present a safety hazard and are strictly prohibited. Calyssa Travel LLC and its
employees will not accept social host responsibilities in any form.
SMOKING AND REST STOPS
Smoking is not permitted on the motorcoach. For your safety, rest stops are
recommended every 2 to 3 hours. Please inform our office if additional rest
stops are needed.
Calyssa Travel LLC will make every reasonable effort to accommodate all persons
with special needs. Calyssa Travel LLC would appreciate a fourteen (14) day
notice prior to trip departure of any special needs; however, a minimum
forty-eight (48) hour notice is required.
It is a federal offense, punishable by as much as life imprisonment, for any
person to threaten or interfere with the operation of, or to harm or to make
any attempt to disable a commercial vehicle or its driver. We reserve the right
to refuse to transport any person(s) whose actions the driver deems, to be in
violation of law, or any action that would affect the comfort of other
passengers or would interfere with the driver’s ability to operate safely.
Gratuities for motorcoach drivers are not included, unless otherwise noted.
Suggested gratuity guidelines are: $3.00 to $5.00 per person per day.
In case of EMERGENCY, please call (301) 200-3850